Frequently Asked
Questions How do I know if
I'm covered by the new Chrysler 5-Year /100,000-Mile Powertrain Limited
Warranty? You are covered if you are the registered
vehicle owner - retail or lease - in U.S., Puerto Rico and the Virgin
Islands. This applies to 2010 model year
vehicles.
When does the coverage begin and
for how long does this powertrain warranty last? The
powertrain limited warranty lasts for up to 5 years or 100,000 miles on
the odometer, whichever occurs first, calculated from the start of the
Basic Limited Warranty.
What does the new
5-Year / 100,000-Mile Powertrain Limited Warranty
include? The powertrain limited warranty covers the
cost of all parts and labor needed to repair a covered powertrain
component  - engine, transmission and drive system - on most
new Chrysler, Dodge and Jeep® brand
vehicles.
What powertrain parts and
components are covered? Gasoline engine,
transmission and drive systems (FWD, AWD, RWD or
4WD).
Are any Chrysler vehicles
excluded? Vehicles that are not covered under the
new 5-Year / 100,000-Mile Powertrain Limited Warranty include Sprinter
 models and Ram Chassis Cab
vehicles.
Is towing included in the new
5-Year / 100,000-Mile Powertrain Limited
Warranty? The powertrain limited warranty covers the
cost of towing your vehicle to the nearest authorized Chrysler, Dodge or
Jeep® dealer if your vehicle cannot be driven because a covered
powertrain component has failed during the coverage
period.
How does a customer transfer the
powertrain warranty? There is no transfer
required.
Why has Chrysler decided to make
this change? Our customers are telling us they
prefer a transferable 5-year / 100,000-mile no hassle powertrain limited
warranty. Our warranty programs exemplify our investment in powertrain
and our commitment to improved quality on all our vehicles. Chrysler
stands behind our products.
What is
different from your Lifetime Powertrain Limited Warranty to the new
5-Year / 100,000-Mile Powertrain Limited Warranty?
The lifetime warranty was not transferable and towing was not
available. In order to maintain the lifetime coverage, dealers must
perform a powertrain inspection every five years. The new 5-Year /
100,000-Mile powertrain warranty balance transfers with the vehicle,
includes towing and no powertrain inspections are required to continue
coverage.
How does your 5-Year /
100,000-Mile Powertrain Limited Warranty coverage compare to your
competitors? Our competitors that offer a
longer-term powertrain warranty - Hyundai, Kia and Mitsubishi - do not
offer a transferable warranty. Ford offers a 5-year/60,000 mile
transferable powertrain warranty.
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